Privacy Policy
This Privacy Policy explains how Bwinners handles player information for users in The Gambia. The policy covers account registration, login, payments, support requests, responsible gambling controls, security checks and platform use.
Bwinners collects only the information needed to provide account access, protect the platform, process payments, manage games and support players.
Information Collected
- Account data
- Name and date of birth
- Mobile number and email address
- Login and session records
- Payment and transaction data
- Device and browser data
- Betting and casino activity
- Support messages
- Verification information when requested
Why Information Is Used
Player information is used to create accounts, manage login access, process deposits and withdrawals, protect accounts from misuse, answer support questions and apply responsible gambling controls.
Information may also be used to review suspicious activity, prevent fraud, manage bonuses, resolve disputes and meet legal or compliance duties that apply to the platform.
Payment And Verification Data
Payment data helps confirm deposits, withdrawals and transaction history. Verification data may be requested to confirm identity, age, account ownership or payment ownership.
Players must provide accurate details. Incorrect or incomplete details can delay account checks, payments or withdrawals.
Device And Security Data
Bwinners may use device data, browser data, IP information and session records to protect accounts and detect unusual activity. This helps identify suspicious logins, repeated failed access attempts, technical issues and possible account misuse.
Support Messages
Support messages may be kept to resolve player requests and protect account history. Players should never send passwords, wallet PINs, one time codes or private payment credentials in support messages.
Data Security
Player information is protected through security controls and limited access. Only authorised staff and service functions may access personal information when it is needed for account, payment, support, security or compliance purposes.
Players also help protect account data by using a strong password, keeping login details private and using their own phone number for account access.
Data Sharing
Bwinners may share limited information where needed for payments, fraud prevention, security checks, legal requests, account verification, support handling or platform operation. Information is not shared beyond the purpose needed for account service and protection.
Player Privacy Rights
Players may ask questions about account data and privacy handling. A player may request access to personal information, correction of inaccurate details, deletion where allowed or answers about account related privacy matters.
Some information may need to be kept for payment records, security, dispute handling, responsible gambling restrictions or compliance reasons.
Privacy Requests
Privacy questions and account data requests can be sent to [email protected].
The request should include the registered phone number and a clear explanation of the privacy question. Passwords, wallet PINs and one time codes should never be included.